This video is only available for Cloud Champion users. Please log in or register to continue.
In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
•Case Management in Dynamics 365 Customer Service
•Create or update records automatically in Customer Service Hub
•Create and Entitlements and Service Level Agreements